Repair shop software for phones, laptops and electronics
FIX IT RIGHT.
KEEP THEM UPDATED.
GET PAID.
Techofreak creates job cards with condition photos, suggests likely faults with AI from your past repairs, tracks every spare part, keeps warranties straight, assigns jobs to technicians and sends customers quotes and updates on WhatsApp.
All modules included in the trial. No card needed to start.
- Customer
- Karan
- Device
- Phone, model recorded
- IMEI
- Recorded
- Complaint
- Screen flickers, battery drains fast
Screw tray
12 screws logged against JC-26-1182. Nothing goes missing on reassembly.
Battery health 71%
Display connector check pending
18:05
Battery 100% - display stable
WHATSAPP now
Hi Karan, your phone is ready for pick-up. 90-day warranty on battery and labour.
AI Fault Finder
41 similar past jobs. Most common cause: display connector loose after drop (62%)
Battery health 71%, likely needs replacement.
Parts Bin
Battery issued from stock, batch B-221
2 left - reorder suggested
Quote approved
₹2,850Karan approved on WhatsApp. Ready same evening.
Built for every kind of repair bench
Mobile and laptop repair shops
One counter, a few technicians, a lot of walk-ins.
Authorised service centres
Brand warranty claims, part returns and audit trails.
Electronics and appliance chains
Many branches, one parts warehouse, one set of numbers.
Refurbishers
Grade, repair and test devices in batches before resale.
One repair, step by step
Every module is one step on the bench.
Follow a device from the counter to the till. Each step below is the screen your staff and your customer actually see.
01Step 1, Drop-off
Job Card Desk
Check the device in like a pro, in under two minutes.
Job cards with device details, IMEI or serial number, condition photos, accessories received and customer consent. The customer gets a job number on WhatsApp before they leave the counter.
- IMEI and serial lookups stay on the card
- Front, back and frame photos with damage marks
- Consent and backup advice signed on screen
Condition photos
02Step 2, Diagnosis
AI Fault Finder
Start the diagnosis where your last 40 repairs ended.
AI suggests likely faults and parts from symptoms and your shop's past repairs. Technicians test and confirm, and every confirmed fix makes the next suggestion sharper.
- Ranked causes with match rates from your own history
- Battery and part readings pulled into the card
- Hints only. Your technician makes the call
03Step 3, Parts drawer
Parts Bin
Know which drawer, which batch, and how many are left.
Spare parts by model, batch and supplier, with costs, stock levels and reorders. Issuing a part to a job deducts stock and records the batch for warranty.
- Model compatibility for every part
- Batch and supplier traced to the job
- Reorder points before the drawer runs empty
04Step 4, The work
Technician Board
No device left forgotten on a shelf.
Jobs by technician, stage and due time. Overdue jobs turn red, waiting-for-part jobs get parked properly, and the counter can answer any customer without walking to the back.
- Assign by skill: board-level, laptops, TVs
- Due times with overdue alerts
- Stage changes trigger customer updates
Diagnosis
JC-1190
Laptop, no power
2h
JC-1191
Tablet, touch dead
4h
In repair
JC-1182
Phone, flicker
Today 6 pm
JC-1176
TV, no display
Overdue
Ready
JC-1171
Phone, charging port
Collect
05Step 5, Customer's phone
Customer Updates
Quotes approved in minutes, not after three missed calls.
Quotes, approvals and ready-for-pick-up messages on WhatsApp and SMS. Customers tap to approve, and the approval is saved on the job card with the time.
- One-tap quote approval
- Live tracking link for each job
- Ready, reminder and pick-up messages
Your repair shop
WhatsApp Business
Quote: ₹2,850
11:42
11:44
18:05
06Step 6, After pick-up
Warranty Tracker
When it comes back, you know exactly what you promised.
Repair warranties on parts and labour, brand-warranty claims and supplier warranties tracked against the original job card and part batch.
- Warranty terms printed on the invoice
- Returns linked to the first repair
- Supplier claims by batch
Battery and labour, 90 days from pick-up
07Step 7, The till
Shop Reports
See what the bench earned today, and what keeps coming back.
Repairs per day, turnaround time, parts margins, repeat faults and technician performance, for one counter or every branch.
- Turnaround by device type
- Parts margin by job and supplier
- Repeat-fault alerts by model
Repairs
403
Avg turnaround
19.4 h
Parts margin
38%
The parts drawer of device templates
Every device on your bench gets the right job card.
A phone needs its IMEI. A washing machine needs a visit address. Techofreak asks for what each device actually needs, so your counter never forgets the charger, the stylus or the remote.
Phones
IMEI 1 and 2, model, colour, storage, screen and frame condition
Laptops
Serial number, charger received, RAM and storage, keyboard and hinge check
Tablets
IMEI or serial, stylus and case received, touch and charging test
TVs and monitors
Panel size, serial, remote and stand received, home pick-up address
Home appliances
Model, serial, installation site, visit slot and field technician
Wearables
Serial, strap received, battery and sensor checks
Consoles and audio
Serial, controllers received, port and drive tests
Repair something else?
Build a custom device template with your own fields and checks.
See Job Card DeskBench rules
Customers hand you their life on a device. We treat it that way.
Privacy and responsible AI are built into the job card, not written in a policy nobody reads.
No passcodes stored
Techofreak never asks your counter to record a customer's passcode or pattern. The job card shows a clear 'not stored' mark instead.
Backup advised, consent recorded
Customers are advised to back up data before handing over the device, and they sign consent for the repair on screen.
AI hints, technicians decide
AI fault suggestions come from your past repairs. A qualified technician tests the device and confirms every fault.
Numbers used for repair updates only
Customer phone numbers are used for job updates and nothing else. Data is encrypted in transit and at rest, and never sold.
Our Plans
Pick the bit that fits your bench.
P2 Pentalobe
The single counter
$29per shop / month
- Job Card Desk with condition photos and consent
- Parts Bin with batches, suppliers and reorder points
- Customer Updates on WhatsApp and SMS
- Printable job cards, invoices and warranty slips
PH00 Phillips
Growing shops, up to 5 counters
$59per shop / month
- Everything in P2 Pentalobe
- AI Fault Finder trained on your own repair history
- Technician Board with stages, due times and overdue alerts
- Warranty Tracker for repair, brand and supplier warranties
Torx T10
Chains and service centres
$99per shop / month
- Everything in PH00 Phillips
- Shop Reports across every branch
- Brand-portal integrations for authorised service
- REST API and webhooks
FAQ
Questions from the counter
Straight answers about data, AI and setup. If yours is not here, ask us on the contact page.
Do you store phone passcodes?
No, and we never ask you to. The job card has no passcode field. If a technician needs to test a locked device, the customer unlocks it at the counter or during a call.
Does the AI repair phones?
No. The AI Fault Finder suggests likely faults and parts by matching the symptoms against your shop's past repairs. Your technician tests the device and decides. Confirmed fixes are fed back so the next suggestion is better.
Can customers track their repair?
Yes. Each job card creates a tracking link that is sent on WhatsApp or SMS. Customers see the stage, the quote, the approval button and the pick-up message without calling the shop.
Does it handle laptops, TVs and appliances?
Yes. Device templates cover phones, laptops, tablets, TVs, appliances, wearables and consoles. Each template asks for the right identifiers, such as IMEI for phones and serial and visit address for appliances.
Does it work for many branches?
Yes. PH00 Phillips covers up to five shops with stock transfers between them. Torx T10 adds a central parts warehouse, branch replenishment and Shop Reports across every branch.
How long does setup take?
Most single shops are taking job cards the same afternoon. Import your parts list from a spreadsheet, add technicians, connect WhatsApp, and print your first job card.
Your shop is ready for pick-up.
Try Techofreak free for 30 days with every module, every technician and every branch switched on.
- Device
- Your repair counter
- Work done
- Job cards, AI fault hints, parts, warranties, WhatsApp updates
- Turnaround
- Set up in an afternoon
- Charge
- $0 for the first 30 days
Customer copy
Collect it today.
Sign up and your login details arrive by email. Bring your first job card to the bench in minutes.