Refund Policy

Free trial

The 30-day trial is free and needs no payment card. Nothing is charged if you do not choose a plan.

Monthly plans

• You can cancel a monthly plan at any time from the account.
• Cancellation stops the next charge. The current month stays active until its end.
• Partial months are not refunded.

Yearly plans

• If you cancel within 14 days of the first yearly payment, you get a full refund.
• After 14 days, you can cancel renewal and keep access until the end of the paid year.
• If you remove shops from a yearly plan, the difference is credited to your next invoice.

Message overage

Customer messages sent beyond your plan allowance are billed at cost and are not refundable, because they have already been delivered.

Service problems

If a fault on our side stops your shop from using the service for more than 24 hours in a row, we credit the affected days to your next invoice.

Charged by mistake

If you were charged twice or charged after cancelling, we refund the full amount once we confirm it.

How to ask for a refund

Send a request through the contact page with your shop name, the email on the account and the invoice number. Approved refunds go back to the original payment method within 7 to 10 working days.