Step 05Customer's phone
Customer Updates
Customers know before they think to call.
Most calls to a repair shop are one question: is it ready? Customer Updates answers it on WhatsApp at every stage, and turns the quote into a one-tap approval saved on the job card.
Your repair shop
WhatsApp Business
Quote: ₹2,850
11:42
11:44
18:05
1 tap
Quote approval on WhatsApp
Live
Tracking link on every job
Timed
Approval saved with date and time
What is in the drawer
Everything Customer Updates does on the bench.
WhatsApp and SMS
Messages go out on WhatsApp Business with SMS as a fallback when WhatsApp is not available.
Quotes and approvals
Send the confirmed fault, parts and price. The customer taps approve or decline, and the answer lands on the job card.
Tracking link
Each job has a private tracking page showing stage, quote, warranty and pick-up details.
Ready and reminders
Ready-for-pick-up messages go out automatically, with polite reminders for devices left uncollected.
Invoice and warranty slip
The invoice and warranty terms are sent as a link after pick-up.
Your words, your language
Edit every message template and write them in the language your customers use.
How it runs
On the bench, in order.
- 1
Job number
Sent at check-in with the tracking link.
- 2
Quote
Sent when the technician confirms the fault.
- 3
Approval
Customer taps approve, the job moves to repair.
- 4
Ready
Sent when the job passes testing.
- 5
Invoice and warranty
Sent at pick-up.
Customer privacy and responsible AI
Repair updates only
Customer phone numbers are used only for repair updates, never for unrelated marketing by Techofreak.
Encrypted and never sold
Customer data is encrypted in transit and at rest and is never sold.
FAQ
Customer Updates questions
Straight answers about data, AI and setup. If yours is not here, ask us on the contact page.
Do I need a WhatsApp Business account?
Yes. We help you connect your WhatsApp Business number during setup.
Are message credits included?
Every plan includes a monthly message allowance. See Our Plans for the numbers.
Can customers reply?
Yes. Replies appear on the job card so the counter can answer from one place.
Your shop is ready for pick-up.
Try Techofreak free for 30 days with every module, every technician and every branch switched on.
- Device
- Your repair counter
- Work done
- Job cards, AI fault hints, parts, warranties, WhatsApp updates
- Turnaround
- Set up in an afternoon
- Charge
- $0 for the first 30 days
Customer copy
Collect it today.
Sign up and your login details arrive by email. Bring your first job card to the bench in minutes.