Terms of Service

The service

The service provides software for repair businesses: Job Card Desk, AI Fault Finder, Parts Bin, Warranty Tracker, Technician Board, Customer Updates and Shop Reports. Modules available to you depend on your plan.

Accounts

• You must give accurate signup details. Login credentials are sent to the email you provide.
• You are responsible for the staff logins you create and the roles you assign.
• Keep passwords private. Tell us at once if you think an account has been misused.

Free trial

New shops get a 30-day free trial with every module. No payment card is needed to start. At the end of the trial you can choose a plan or let the trial end. If the trial ends without a plan, your data stays available for export for 30 days.

Plans and billing

• Plans are priced per shop per month in US dollars, billed monthly or yearly in advance.
• Message allowances and storage limits are listed on the Our Plans page. Messages beyond the allowance are billed at cost.
• Prices may change with at least 30 days' notice. Changes apply from your next billing period.
• Applicable taxes are added to the invoice.

Your responsibilities as a repair shop

• Record customer consent before starting a repair, and advise customers to back up their data.
• Do not record device passcodes or personal content from customers' devices.
• Use customer phone numbers only for repair updates and as allowed by the law where you operate.
• Follow WhatsApp Business and SMS rules for the messages you send.
• Make sure the warranty terms you set match what you promise customers.

AI Fault Finder

AI fault suggestions are hints based on past repairs. They are not a diagnosis. Your qualified technicians must test each device and decide on the fault, the parts and the repair. You are responsible for the repairs your shop carries out.

Your data

Job cards, parts, customers and reports you create belong to your shop. You can export them at any time. We use them only to provide and improve the service as described in the Privacy Policy.

Acceptable use

• Do not use the service to track stolen devices for resale, bypass device locks without the owner's consent, or send spam.
• Do not attempt to break, overload or copy the service.

Availability

We work to keep the service available at all times and announce planned maintenance in advance. Short interruptions can still happen, and we restore service as quickly as possible when they do.

Ending the service

You can cancel at any time from the account. We may suspend an account that breaks these terms or is unpaid after notice. After an account ends, data is available for export for 30 days and then deleted.

Liability

The service is provided to help run a repair business. To the extent the law allows, our total liability for any claim is limited to the fees paid for the service in the 12 months before the claim. We are not liable for loss of data stored on customers' devices.

Changes to these terms

We will give notice in the account before material changes take effect. Continuing to use the service after that means you accept them.

Questions

Send any question about these terms through the contact page.